Core Equity | Core Equity – Our People’s Culture
 
The first step towards ensuring consistently high quality HR and correct utilization, care, motivation and development is to ensure that the people who run Human Resource Management are also extra ordinary and achieving extraordinary results. Alt-Source.com ensures that its leadership is made up of highly developed people, in sync with the mission, vision and values of the stakeholders, the core team and the organization as a whole. As a result, HR Management is one of the most important and addressed function at Alt-Source.com.
  -Alt-Source.com has a minimum criterion of Graduate Level Education from a first class institution to qualify as an agent.
-Alt-Source.com has criteria of hiring only agents and professionals whose first language of educational instruction has been in English.
-Alt-Source.com is an equal opportunity employer and encourages women and minorities. Alt-Source.com also encourages a wide platform for personal growth and development.
-Alt-Source.com has one of the lowest HR turnover rates by local and global estimates.
-All meals and refreshments are free for employees during working hours.
-We have a complete game room with computer games, pool, badminton and other recreational activities in separate rec. rooms designed to cut stress and improve relaxation free of cost.
-We have professional counselors and personal development counselors for consultation by our staff free of cost.
-Exit interviews are conducted for employees who resign from the company for any reason.
-Alt-Train is our wing for the procurement, management, training, development and placement of people and their skills in the right place, in the right manner and at the right time.
-Training is carried out on multi levels in the complete hierarchy of customer interaction and support functions from Agent to Manager Levels.
-Agents are trained and tested for accent mitigation, likeability, customer response, inherent attitudes, speed, quality of transaction, listening capabilities and professional focus.
-Agents are trained and tested for client product/service knowledge, transaction knowledge, process knowledge, customer interaction and customized process interaction for every new business.
-Agents, Supervisors and Managers are trained and tested on reporting, motivation, personal growth, team function, responsibility and structured knowledge sharing.
-Agents are trained and tested on soft-skills. Soft skills are required for a particular clients business.
-Supervisors and managers are trained regularly on COPC and Kando. Training is dispersed according to the level and complexity of their function through case study methodologies using their own “live work cases” which are analyzed, concluded and forwarded to the next level of study with complete lessons-learnt reporting and comparative studies with similar models globally.
-Customized training to ensure client standards is also offered with validated reporting and personalized analysis methodologies
-All training is supported by refresher schedules, result analysis, re-training, exams, testing and grading.

© Copyright 2005, Alt Source Communications Pvt. Ltd. All rights reserved.