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| Alt-Source.com
has a transcontinental redundancy model called Zero Time Switching
(ZTS) around which all business locations and infrastructures are
planned, to ensure a true global BPO organization with a business
infrastructure that is strategically insured in structure for continuity
of business any and all costs. |
Alt-Source.com off shore facilities are divided into two main offshore business execution centers in Pakistan and soon Dubai.Both regions having a main complex and a controlled environment disaster-recovery site which when not acting as a redundancy is mainly an incubator for research and development for the organization as a whole. |
| INTERACT with Five9 | MANAGE with Five9 |
| -Enhanced
Contacts |
-Operational efficiencies |
| -Competitive
positioning |
-Decision support |
| -Professional
interactions |
-Enhanced security |
| With Inbound, outbound and blended call center with improved Interaction: Call Routing, IVR, Multimedia, agent scripting | With Improved contact center management with real-time reporting, inbound/outbound alerts, call monitoring and recording. |
| PRODUCE with Five9 | Communication Excellence with Five9 |
| -Agent productivity | Fiber Optics |
| -Greater profitability | Satellite connectivity |
| -First call resolution | Stand-by Generators |
| Web-enable CTI based contact center software with outbound predictive dialer and inbound ACD call management. | UPS |
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Copyright 2005, Alt Source Communications Pvt. Ltd. All rights reserved. |
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